Refund principles

At EchoCall, we want you to try our AI voice and chat agents with full confidence. That is why we offer a 3-day trial for €1 - a card is required to start, and the €1 charge is automatically refunded after the trial period.

After the trial period

Once you choose to continue with a paid subscription after the trial, the general principles below apply for cancellation and refunds. The exact notice period that applies to your contract is stated in your contract documentation.

Conditions for a refund

A refund is generally considered in the following cases:

• A billing error or duplicate charge is confirmed.
• The service was unavailable for a significant period due to a fault on our side.
• You cancel within the notice period stated in your contract, before the next billing period begins.

How to request a refund

Simply follow these steps:

1. 1

   Contact our support team.

   Email us at team@echocall.de with your cancellation or refund request.

2. 2

   Share your account details and a short description.

   Please include the email address associated with your EchoHub account and a brief description of your request.

3. 3

   Our team reviews your request.

   We will get back to you promptly and let you know whether and to what extent a refund applies.

Refunds are issued to the original payment method used at checkout.

Non-refundable situations

A refund is generally not available for:

• Services already used within the current billing period.
• Cancellations submitted after the contractually agreed notice period has passed.
• Violations of our Terms and Conditions.

Processing time

Once a refund is approved, it may take a few business days for the amount to appear in your account, depending on your payment provider.

Legal note

This page describes our general, generic refund practice. The exact, legally binding wording, as well as any applicable statutory consumer withdrawal rights, should be confirmed with legal counsel before publication.