Chat support that never sleeps
Web, WhatsApp, Telegram, and SMS. The same knowledge base as your Voice Agent.
EchoCall’s AI Chat Agent is an AI-powered chat assistant for businesses. Customers today expect an answer within minutes, on whichever channel they happen to be using - EchoCall’s AI Chat Agent answers customers on the web, WhatsApp, Telegram, and SMS, day and night, without a queue.
In short: what the AI chat agent does and what it costs
The EchoCall AI chat agent answers your website visitors’ questions from your own content and goes into your site with one code snippet. It starts at €40 a month for 100 chat sessions, plus applicable taxes, and setup costs €0. To try it, you get 30 chat conversations of starting credit for 14 days, no credit card required.
As of October 2026
Chat plans at a glance
Starter
€40/mo
100 chat sessions per month
Basic
€120/mo
300 chat sessions per month
Professional
€400/mo
1,000 chat sessions per month
- All prices plus applicable taxes. EchoCall sells to businesses only.
- Unlimited agents per plan, €0 setup.
- For more volume there is Business at €1,000 a month with 5,000 or more chat sessions, and Enterprise on individual terms.
web, WhatsApp, Telegram, SMS
One agent, every channel your customers already use, configured once.
uptime
99.95% on Enterprise plans, with service credits.
shared with the Voice Agent
One RAG source of truth across every channel - answers never contradict each other.
One Knowledge Base, Every Channel
The single biggest source of customer frustration with chatbots is inconsistency: the web widget says one thing, the WhatsApp bot says another, and a human agent contradicts both. EchoCall solves this structurally rather than cosmetically.
Voice and chat share one knowledge base, so there is no scenario where your chat agent tells a customer a return window is 30 days while your voice agent says 14. Update a policy once inside EchoHub, and every channel reflects it immediately.
What's Included
Everything you need to run reliable, always-on chat support without replacing your existing tools.
- Web widget, WhatsApp, Telegram, SMS
One agent, every channel your customers already use, configured once.
- Messenger / Instagram via workflow
Extend coverage to social channels where your audience already spends time.
- Live human handover
Escalate seamlessly when a conversation needs judgment or empathy.
How It Works
Launching a chat agent that actually knows your business takes minutes, not weeks.
Choose your channels
Enable the web widget, connect WhatsApp Business, Telegram, or SMS - wherever your customers already message you.
Train the knowledge base
Import FAQs and product catalogs, or point EchoCall at your website - the same base your Voice Agent uses.
Define handover rules
Set the triggers that hand a conversation to a human teammate, with full context carried over.
Go live
Every conversation, resolution, and handover appears in EchoHub’s dashboard in real time.
Built for Every Industry
A returns question on an e-commerce site and a policy question at an insurer need very different depth of answer, but both need to be instant.
Integrations That Fit Your Existing Stack
EchoCall’s Chat Agent connects to the tools your support and sales teams already rely on.
CRM
Salesforce, HubSpot
Helpdesk
Zendesk, Freshdesk
E‑commerce
Shopify, Shopware 6, Amazon, eBay, WordPress Plugin
Automation
n8n, Zapier, Make, plus a full REST/webhook API
How EchoCall Compares
A chat agent is more than a window on your website. What matters is which channels it answers on, where its knowledge comes from and where the data is stored.
Channels
Knowledge base
Answer logic
Hosting
When EchoCall is not the right fit
An AI chat agent does not pay off for everyone. In these cases we advise against it.
You need a chat for private use
EchoCall only contracts with businesses. It is not meant for a personal website or a private blog.
Your website hardly gets any questions
The Starter plan costs €40 a month even if only a few visitors write. In that case a well kept FAQ page with a contact form is often enough.
Almost every request needs personal advice
If visitors mainly want a legal, medical or tax assessment, the agent only answers routine questions. The advice stays with your team.
The agent is supposed to decide about people on its own
EchoCall is not intended to decide on loans, insurance risks or access to public services without human review. The agent takes down such requests, and your team makes the decision.
The chat agent draws on the same knowledge base as our voice agent, so a customer gets the same answer whether they call or message us, and can hand over to a human at any point.
EchoCall Product Team
EchoCall LLC
Frequently Asked Questions
Yes. Web widget, WhatsApp Business, Telegram, and SMS are all natively supported, with Messenger and Instagram available via workflow automation.
Yes, based on rules you define, by keyword, topic, or detected frustration, with the full conversation history carried over.
Drop one code snippet into your site, typically under 10 minutes, with no developer resources required.
Generic chatbot builders require you to manually draw a decision tree of every possible question. EchoCall’s Chat Agent works from your actual knowledge base.
Build your AI agent with the right assistance
Start with 30 voice minutes and 30 chat conversations of starting credit at hub.echocall.de, valid for 14 days, no credit card required.