Chat support that never sleeps
Web, WhatsApp, Telegram, and SMS. The same knowledge base as your Voice Agent.
Customers today expect an answer within minutes, on whichever channel they happen to be using. EchoCall’s AI Chat Agent answers customers on the web, WhatsApp, Telegram, and SMS, day and night, without a queue.
web, WhatsApp, Telegram, SMS
One agent, every channel your customers already use, configured once.
uptime
99.95% on Enterprise plans, with service credits.
shared with the Voice Agent
One RAG source of truth across every channel - answers never contradict each other.
One Knowledge Base, Every Channel
The single biggest source of customer frustration with chatbots is inconsistency: the web widget says one thing, the WhatsApp bot says another, and a human agent contradicts both. EchoCall solves this structurally rather than cosmetically.
Voice and chat share one knowledge base, so there is no scenario where your chat agent tells a customer a return window is 30 days while your voice agent says 14. Update a policy once inside EchoHub, and every channel reflects it immediately.
What's Included
Everything you need to run reliable, always-on chat support without replacing your existing tools.
- Web widget, WhatsApp, Telegram, SMS
One agent, every channel your customers already use, configured once.
- Messenger / Instagram via workflow
Extend coverage to social channels where your audience already spends time.
- Live human handover
Escalate seamlessly when a conversation needs judgment or empathy.
How It Works
Launching a chat agent that actually knows your business takes minutes, not weeks.
Choose your channels
Enable the web widget, connect WhatsApp Business, Telegram, or SMS - wherever your customers already message you.
Train the knowledge base
Import FAQs and product catalogs, or point EchoCall at your website - the same base your Voice Agent uses.
Define handover rules
Set the triggers that hand a conversation to a human teammate, with full context carried over.
Go live
Every conversation, resolution, and handover appears in EchoHub’s dashboard in real time.
Built for Every Industry
A returns question on an e-commerce site and a policy question at an insurer need very different depth of answer, but both need to be instant.
Integrations That Fit Your Existing Stack
EchoCall’s Chat Agent connects to the tools your support and sales teams already rely on.
CRM
Salesforce, HubSpot, Pipedrive, Zoho, Dynamics 365
Helpdesk
Zendesk, Freshdesk
E‑commerce
Shopify, WooCommerce, WordPress Plugin
Automation
n8n, Zapier, Make, plus a full REST/webhook API
How EchoCall Compares
Many chat-only platforms are built around a single channel, usually a web widget, with WhatsApp or SMS bolted on as an afterthought integration.
Channels
Knowledge base
Answer logic
Hosting
The chat agent draws on the same knowledge base as our voice agent, so a customer gets the same answer whether they call or message us, and can hand over to a human at any point.
EchoCall Product Team
EchoCall LLC
Frequently Asked Questions
Yes. Web widget, WhatsApp Business, Telegram, and SMS are all natively supported, with Messenger and Instagram available via workflow automation.
Yes, based on rules you define, by keyword, topic, or detected frustration, with the full conversation history carried over.
Drop one code snippet into your site, typically under 10 minutes, with no developer resources required.
Generic chatbot builders require you to manually draw a decision tree of every possible question. EchoCall’s Chat Agent works from your actual knowledge base.
Build your AI agent with the right assistance
Start a 3-day trial for €1 at hub.echocall.de - card required, automatically refunded.