3-day trial for €1, card required - view pricing

FAQ

Commonly asked questions

Clear, concise answers about EchoCall so you can find the information you need without having to contact our team.

Most teams are live in about 5 minutes. Sign up at hub.echocall.de, connect your knowledge base, pick your phone numbers and/or chat channels, and your AI Voice and Chat agents are ready to take calls and conversations. No setup fee, no code required.

EchoCall speaks 85+ languages at native-grade quality, including regional German dialects. Voice and Chat agents share the same knowledge base, so your agent answers consistently no matter which language or channel a customer uses.

Yes. You get a 3-day trial for €1 (card required, automatically refunded). Sign up directly at hub.echocall.de to try the Voice and Chat agents before choosing a plan.

EchoCall is built GDPR/DSGVO-by-design. We host on EU infrastructure (IONOS Cloud, Frankfurt and Karlsruhe) with EU data residency by default, use TLS 1.3 and AES-256 encryption, run pentests twice a year, and operate ISO 27001-certified data centres. A DPA/AVV is available on request, and a HIPAA-ready option exists for regulated industries. SOC 2 Type II certification is in progress for 2026.

Zero-PII mode lets you run voice and chat conversations without storing personally identifiable information in transcripts or logs, which is ideal for privacy-sensitive industries and strict data minimization requirements.

EchoCall connects to the CRMs, helpdesks, calendars, and automation tools you already use: Salesforce, HubSpot, Pipedrive, Zoho, and Dynamics 365; Zendesk and Freshdesk; Google Calendar, Outlook, Calendly, and Cal.com; Twilio, Telnyx, Vonage, and Sinch for telephony; WhatsApp and Telegram; n8n, Zapier, and Make for automation; Shopify, WooCommerce, and a native WordPress plugin; plus REST, Webhooks, and OpenAPI for custom integrations.

Yes. Voice agents support live handover to a human agent whenever a call needs a personal touch. On Chat, every plan includes 5 free human seats (additional seats are 5 EUR/seat/month) so your team can jump into any conversation across the web widget, WhatsApp, Telegram, or SMS.

EchoCall runs on a 99.9% uptime SLA, with 99.95% and service credits available on Enterprise plans.

Yes, EchoCall plans are billed monthly with no long-term contract, so you can cancel anytime.

Voice plans start at 75 EUR/month (250 minutes) and Chat plans start at 40 EUR/month (100 sessions), scaling up to Business and custom Enterprise tiers. You can create as many AI agents as you like - billing is based on the voice minutes or chat sessions included in your plan, not per agent. There's 0 EUR setup - a card is required to start your 3-day trial for €1.

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