Commonly asked questions
Clear, concise answers about EchoCall so you can find the information you need without having to contact our team.
Most teams are live in about 5 minutes. Sign up at hub.echocall.de, connect your knowledge base, pick your phone numbers and/or chat channels, and your AI Voice and Chat agents are ready to take calls and conversations. No setup fee, no code required.
EchoCall speaks 85+ languages at native-grade quality, including regional German dialects. Voice and Chat agents share the same knowledge base, so your agent answers consistently no matter which language or channel a customer uses.
Yes. You get a 3-day trial for €1 (card required, automatically refunded). Sign up directly at hub.echocall.de to try the Voice and Chat agents before choosing a plan.
EchoCall is built GDPR/DSGVO-by-design. We host on EU infrastructure (IONOS Cloud, Frankfurt and Karlsruhe) with EU data residency by default, use TLS 1.3 and AES-256 encryption, run pentests twice a year, and operate ISO 27001-certified data centres. A DPA/AVV is available on request, and a HIPAA-ready option exists for regulated industries. SOC 2 Type II certification is in progress for 2026.
Zero-PII mode lets you run voice and chat conversations without storing personally identifiable information in transcripts or logs, which is ideal for privacy-sensitive industries and strict data minimization requirements.
EchoCall connects to the CRMs, helpdesks, calendars, and automation tools you already use: Salesforce, HubSpot, Pipedrive, Zoho, and Dynamics 365; Zendesk and Freshdesk; Google Calendar, Outlook, Calendly, and Cal.com; Twilio, Telnyx, Vonage, and Sinch for telephony; WhatsApp and Telegram; n8n, Zapier, and Make for automation; Shopify, WooCommerce, and a native WordPress plugin; plus REST, Webhooks, and OpenAPI for custom integrations.
Yes. Voice agents support live handover to a human agent whenever a call needs a personal touch. On Chat, every plan includes 5 free human seats (additional seats are 5 EUR/seat/month) so your team can jump into any conversation across the web widget, WhatsApp, Telegram, or SMS.
EchoCall runs on a 99.9% uptime SLA, with 99.95% and service credits available on Enterprise plans.
Yes, EchoCall plans are billed monthly with no long-term contract, so you can cancel anytime.
Voice plans start at 75 EUR/month (250 minutes) and Chat plans start at 40 EUR/month (100 sessions), scaling up to Business and custom Enterprise tiers. You can create as many AI agents as you like - billing is based on the voice minutes or chat sessions included in your plan, not per agent. There's 0 EUR setup - a card is required to start your 3-day trial for €1.
Still have questions?
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Ready to get started with EchoCall?
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