Our manifesto
Why we built EchoCall, what we stand for, and how we make decisions - from data sovereignty to the AI models that answer every conversation.
Founded in 2024 to close a gap
EchoCall was founded in 2024 in Germany because businesses were stuck choosing between complex enterprise sales cycles or a patchwork of separate voice and chat tools: one vendor for the phone bot, another for the web chat, and a third knowledge base that neither of them actually knew about. We build one platform instead, running voice and chat agents on a shared knowledge base and a single dashboard, EchoHub - one bill, one configuration, one consistent answer on every channel.
Data sovereignty over checkbox compliance
Our standard infrastructure runs in Frankfurt and Karlsruhe on IONOS Cloud because we care where your data actually lives - not just whether a certificate claims it does. GDPR compliance is a foundational decision for us, not an afterthought. That doesn't limit us to the EU, though: our global Anycast network makes EchoCall available worldwide, and PartnerNet SaaS Titan resellers can choose their own server location. In Zero-PII mode we deliberately avoid permanent storage of personal data, and customers decide for themselves in the EchoHub dashboard whether and how long call recordings and transcripts are retained.
Our own AI models, not just a reseller layer
For over two years we have worked on EchoCall-Voice and EchoCall-Smart, our own AI models built on Mistral - one trained for natural telephone conversation, the other for written communication and FAQ content. Both are included as standard in every package, at no extra cost. Customers who prefer Google Gemini, GPT-4/5, or DeepSeek can opt into those in the dashboard - but the foundation stays our own, so quality and pricing never depend entirely on a single third-party vendor.
What we believe
Data sovereignty is a stance, not a compliance checkbox.
Transparent EUR pricing instead of hidden enterprise contracts.
A business shouldn’t have to wait weeks for a sales process.
Voice and chat belong in one knowledge base, not two silos.
What we aim to achieve
Make enterprise-grade conversational AI accessible to every business.
Build GDPR compliance in from day one, not bolt it on later - while staying available worldwide through Anycast.
Go from signup to a live agent in 5 minutes, without an enterprise sales cycle.
Own our AI models instead of just reselling third-party APIs, so quality and pricing stay in our control.
Built for every business
From a medical practice to a call center: EchoCall should be within reach of any business that wants to be available around the clock, without needing an enterprise budget. We build concrete solutions for nine industries - healthcare, real estate, e-commerce, call centers/BPO, trades, law firms, hospitality, finance/insurance, and the public sector - and for agencies who want to resell EchoCall under their own brand through our white-label partner program, PartnerNet.
Questions about our approach?
Reach us at team@echocall.de.