Healthcare & medical practices
Book appointments, answer questions, take the load off.
EchoCall handles appointment booking and reminders, answers common practice FAQs, and hands urgent cases to your team.
- Appointment booking and reminders
- Answers to routine questions
- Hosting in Frankfurt and Karlsruhe
- Price
- From €75 a month for 250 phone minutes, €0 setup, €0.18 per additional minute. Chat from €40 for 100 conversations.
- Starting credit
- 30 voice minutes and 30 chat conversations of starting credit, valid for 14 days, no credit card required.
- Data protection
- Hosted at IONOS in Frankfurt and Karlsruhe, GDPR-compliant, the data processing agreement becomes part of the contract at sign-up.
- Integrations
- Google Calendar, Outlook, Calendly, Cal.com, Zapier, Webhooks
- Who it is for
- Medical and physiotherapy practices, from a single practice to group practices.
Why patients call the practice
- 01
Booking, moving or cancelling an appointment
The biggest block on any practice line: check-ups, follow-ups, acute infections, vaccinations. Every call that drops out of the queue comes back later, usually when the waiting room is full.
- 02
Ordering a prescription or a referral
Regular medication, physiotherapy, a referral to a specialist. Repeat tasks nobody needs at the front desk, yet they block the line every morning. The agent records name, medication and collection preference. The team checks and issues it.
- 03
Are my results in?
Patients want to know whether the lab report has arrived and whether they need to come in. The agent must not give the answer, but it can schedule the callback from the practice team cleanly.
- 04
Opening hours, cover, emergencies
Is the practice open on Wednesday afternoon, who covers during holidays, where to go with severe symptoms at the weekend. Questions that arrive mostly outside consulting hours.
- 05
Sick notes and certificates
Extending a sick note, a certificate for school, a note for the employer. Requests with clear rules that the agent can record and pass to the team. Where the practice only issues a certificate after an examination, the agent says so on the phone, which saves both sides a detour.
Common challenges
Missed calls during appointments
Calls go unanswered while staff are busy with patients in the treatment room. Callers often don’t try again, they simply book with the next practice that picks up. On busy consultation days, that adds up to a steady trickle of lost new patients.
High no-show rates
Without reliable reminders, patients forget appointments booked weeks in advance, and the reserved slot goes unused. Every empty slot is also one that a waiting patient could have filled instead.
Repetitive routine questions
Hours, directions, or prescription refill requests get explained at the front desk again and again, even though the answers never change. That ties up staff who should be focused on patients in the room. Over the course of a day, these short interruptions add up to a real drain on time.
How EchoCall helps
24/7 booking by phone and chat
Patients can reach the practice around the clock by phone or chat, including evenings and weekends. EchoCall books the appointment straight into the connected calendar (Google, Outlook, Calendly, or Cal.com), with no callback needed from staff.
Automated reminder calls
EchoCall automatically reminds patients of their upcoming appointment by call or chat. Patients can confirm, reschedule, or cancel right in that same conversation, so any freed-up slot can be offered to someone else.
Zero-PII mode for sensitive data
For particularly sensitive medical topics, conversations can run in Zero-PII mode without storing personal data long-term. EchoCall runs at IONOS in data centres in Frankfurt and Karlsruhe. Further healthcare requirements are discussed individually.
What a call at 8 am sounds like
An example from a family practice with a connected appointment calendar. The agent asks for the warning signs, books the slot and sends the reminder on its own.
Good morning, I have had a sore throat and a fever for three days and need an appointment, ideally today.
Good morning. Do you have shortness of breath, severe difficulty swallowing or a fever above 39 degrees?
No, the fever is 38.5 and I can breathe fine.
Then I can offer you a slot in the acute clinic: today at 11:20 am or at 2:50 pm. Which suits you better?
11:20 please. Is there anything I should bring?
Please bring your insurance card and wear a mask in the waiting room, we are seeing a lot of infections at the moment. Your 11:20 appointment is booked and the confirmation comes by email.
Could I also reorder my blood pressure medication while I am at it?
Yes, I have noted the prescription request for the team, and it will be ready for you at the appointment. If things get much worse before then, call the out-of-hours medical service on 116 117, or 112 in an emergency. Get well soon.
Numbers from patient care
25 %
of people with statutory health insurance in Germany wait more than 30 days for a specialist appointment, while the median wait for a family doctor is one day.
50 %
of insured people consider online or app-based appointment booking important.
30 %
of respondents found it difficult to get a specialist appointment at all.
What the agent handles at the practice, and what it does not
The agent takes on
- Book, move and cancel appointments directly in the practice calendar, including outside consulting hours
- Record prescription and referral requests and hand them to the practice team as tasks
- Make reminder calls before appointments and offer freed-up slots to the waiting list
- Give information on opening hours, holiday cover, out-of-hours services and what to bring
Stays with your team
- Diagnoses, findings and lab results are discussed by the doctor. The agent only schedules the callback
- The agent recognises emergencies from predefined warning signs and refers straight to 112 or 116 117. It cannot treat
- In zero-PII mode the agent stores no health data. The details remain in the practice system
Frequently asked questions
Yes. EchoCall runs at IONOS in data centres in Frankfurt and Karlsruhe, a data processing agreement under Art. 28 GDPR is ready to sign, and there is a Zero-PII mode for particularly sensitive use cases. Further healthcare requirements are discussed individually.
EchoCall connects to common calendar systems (Google, Outlook, Calendly, Cal.com), so appointments land in the right calendar automatically.
EchoCall recognizes urgent cases based on configurable rules and hands the call over to your team seamlessly.
That depends mostly on how well opening hours, services, rules for urgent cases and calendar access are prepared. You set up the first agent yourself in the EchoHub and test it in the browser before a number points to it. After that you extend the knowledge base as you go.
Read on
- Automated appointment booking for medical practices
- The AI receptionist: what it can and cannot do
- AI voice agent: features and pricing
- AI answering machine for calls during consultation hours
- Also for public offices and citizen services
Last reviewed on . The figures come from the linked sources. EchoCall prices and features reflect that date.
Ready for EchoCall in Healthcare?
Start with 30 voice minutes and 30 chat conversations of starting credit at hub.echocall.de, valid for 14 days, no credit card required.