Hospitality
Reservations and multilingual guest support.
Guests can book rooms, ask concierge questions, and get answers in their own language, any time and with no wait at the front desk.
- Reservation intake
- Concierge FAQs
- Multilingual guest support
- Price
- From €75 a month for 250 phone minutes, €0 setup, €0.18 per additional minute. Chat from €40 for 100 conversations.
- Starting credit
- 30 voice minutes and 30 chat conversations of starting credit, valid for 14 days, no credit card required.
- Data protection
- Hosted at IONOS in Frankfurt and Karlsruhe, GDPR-compliant, the data processing agreement becomes part of the contract at sign-up.
- Integrations
- WhatsApp, Google Calendar, Outlook, Cal.com, Zapier, n8n, Webhooks
- Who it is for
- Hotels and restaurants, from family businesses to groups with several properties.
Why guests call
- 01
Booking a room or a table
Do you still have a double room on Saturday, is there a table for six at 7 pm, is parking available. Most calls are bookings that arrive direct and commission-free, provided someone picks up.
- 02
Arrival, check-in, timing
The train is late, can I check in at 11 am, where do I leave the car. Short questions, often late in the evening when the desk is thinly staffed. Each one costs the night shift two minutes that are missing at the desk.
- 03
Questions about an existing booking
Is breakfast included, can I still cancel, how does payment work. Calls from guests who booked through a portal and now want a direct line to the property. With the booking system connected, the agent sees the reservation and answers without anyone checking the portal.
- 04
Special requests and allergies
A cot, a dog basket, lactose-free breakfast, a birthday cake at the table. Requests that must land on the reservation, or nobody on the day will know about them.
- 05
Events and groups
A wedding, a company party, a Christmas dinner for 40. High-value enquiries that need careful intake and a fast callback, not voicemail.
Common challenges
Front desk not staffed around the clock
Guests call outside shift hours too, late at night or simply from a different time zone, and get no answer. For last-minute booking inquiries especially, that moment often decides whether the guest books with you or somewhere else.
Language barriers with international guests
International guests reach out in all kinds of languages, but not every shift can cover every one of them. Without matching language support, inquiries go unanswered or get only partially understood.
Many repetitive inquiries
Check-in times, amenities, parking, or directions get explained at the front desk again and again, often several times a day. These repeat questions eat into the time available for genuine guest interaction.
How EchoCall helps
24/7 reservation intake
Booking requests get answered instantly around the clock, including overnight or from a different time zone. Guests get an availability answer right away instead of waiting for the next shift.
Multilingual concierge service
On the phone the agent speaks more than 30 languages, including English, French, Italian, Dutch, Polish and Chinese. It recognises the language of the guest and switches to one of the languages you have enabled, whichever shift is on duty.
Consistent answers
One shared knowledge base feeds phone and website chat with the same information. A guest gets the same answer about room amenities, check-in or directions in both channels.
What a Sunday evening reservation sounds like
An example from a hotel with a restaurant and a connected booking system. The agent checks availability, records the special requests and confirms immediately, in the language of the guest. Reception sees the reservation with every note in the system, without anyone taking it down by phone.
Good evening, we would like to come next Friday and Saturday, two adults and one child. Do you have anything left?
Good evening, thank you for calling. For Friday and Saturday I have a family room overlooking the garden and a double room with an extra bed. How old is your child?
Four. The family room sounds good. Is breakfast included?
It is, and free of charge for your child. Two nights in the family room come to 318 euros with breakfast, free cancellation up to 48 hours before arrival. Shall I reserve it for you?
Yes please. And could we have a table in the restaurant on Saturday evening?
Of course. There is a table for three at 6:30 pm or at 8 pm. Is there anything the kitchen should know about allergies or intolerances?
6:30 please, and my son has a nut allergy.
Noted, the kitchen will be informed. The family room from Friday to Sunday and the table on Saturday at 6:30 pm are reserved, and the confirmation is on its way by email.
Oh, and is there parking at the hotel?
There is, right behind the building, 12 euros a night, no reservation needed. I have added that note to your confirmation. We look forward to seeing you.
Numbers from hotel distribution
59.7 %
of overnight stays in German hotels are booked direct, by phone, email, walk-in or the hotel website. Every one of those calls saves the portal commission.
Source: HOTREC European Hotel Distribution Study 2026, cited by Tageskarte
31.9 %
of bookings come through online travel agencies, more than 70 percent of them via a single group.
Source: HOTREC European Hotel Distribution Study 2026, cited by Tageskarte
13.9 %
of bookings across Europe now arrive in real time through the hotel website itself, up from 6.1 percent at the start of the study series.
Source: HOTREC European Hotel Distribution Study 2026, cited by Tageskarte
What the agent handles at the property, and what it does not
The agent takes on
- Take, change and cancel room and table reservations directly in the property booking system, provided it is connected through an interface
- Answer questions on arrival, check-in, parking, breakfast and cancellation terms in the language of the guest
- Note special requests and allergies on the reservation so the team sees them on the day
- Record group and event enquiries with date, headcount and budget range and pass them on for a callback, so no group enquiry is left sitting on voicemail
Stays with your team
- Price negotiations for groups and events remain with the events or sales manager
- Complaints during a stay are logged and forwarded immediately. The solution stays with the team on site
- The agent does not take payment details by phone. Payment runs through the secure link in the confirmation
Frequently asked questions
Yes, if your booking system has an interface. The connection runs by webhook or through Zapier, Make or n8n. Without a connection the agent takes down the full request and files it for the front desk.
More than 30 languages on the phone, including English, French, Spanish, Italian, Dutch, Polish, Chinese and Japanese, and more than 80 in chat. You decide per agent which of them it may speak.
Not through a channel you set up yourself in the EchoHub. Guests reach the agent by phone and in the chat widget on your website, where they can type or talk.
Chat plans start at 40 euros per month, Voice plans at 75 euros per month.
Read on
- AI in hospitality: reservations and orders
- Digital reception with an AI avatar
- EchoCall Presence: the AI avatar at the front desk
- AI voice agent: features and pricing
Last reviewed on . The figures come from the linked sources. EchoCall prices and features reflect that date.
Ready for EchoCall in Hospitality?
Start with 30 voice minutes and 30 chat conversations of starting credit at hub.echocall.de, valid for 14 days, no credit card required.