Parloa alternative: AI agents for phone and chat without an enterprise contract
Public pricing, self-service signup, hosted in Germany.
EchoCall is an alternative to Parloa for companies that want AI agents to answer calls and chats without negotiating an enterprise contract first. Parloa is built for large contact centers and lists no amounts on its pricing page. EchoCall starts at 75 euros a month for 250 call minutes, with starting credit and self-service signup, no sales call needed. If you run hundreds of agent seats in a contact center, Parloa is a good home. If you want to connect one, five or fifty lines to your calendar and CRM, this is the shorter route.
In short
- Parloa publishes no list prices. Its pricing page describes consumption-based billing, per minute for voice and per interaction for chat, packaged into volume plans agreed with sales.
- EchoCall shows every price: voice from 75 euros for 250 minutes, chat from 40 euros for 100 sessions, Presence from 149 euros for 300 spoken minutes, enterprise on request.
- Parloa is an enterprise product from Berlin, founded in 2018, valued at three billion US dollars since its Series D in January 2026 and aimed at large contact centers.
- With EchoCall, operation starts right after signup: connect a number by call forwarding or SIP, upload knowledge, switch on integrations, take the first calls on the starting credit.
- Not for everyone: if you expect a dedicated project team, custom development written into the contract and a rollout spanning months, an enterprise vendor is the right choice.
What Parloa is
Parloa is a platform for AI agents in the customer service of large enterprises, founded in Berlin in 2018. In January 2026 the company raised 350 million US dollars in a Series D led by General Catalyst, at a valuation of three billion US dollars, according to Parloa seven months after its Series C of 120 million US dollars. Its pricing page describes consumption-based billing: per minute for voice conversations, per interaction for chat, with rates reflecting the complexity of each use case, bundled into one volume package applied across all use cases. Amounts, self-service signup or a free trial are not mentioned there. The entry point is a demo booking.
Where Parloa is strong
- Built for large contact centers with many simultaneous conversations, several teams and in-house IT
- Very well funded, growing in Europe and North America, with the development pace that comes with it
- One volume package for every use case, which simplifies planning in large organisations
EchoCall and Parloa side by side
The Parloa details come from the company’s public pages on pricing, integrations and security, its engineering blog and the Series C and Series D press releases, checked in October 2026. The links are below the table. The audience row is our own assessment.
| Criterion | EchoCall | Parloa |
|---|---|---|
| Prices | On the website: voice from €75 for 250 minutes, chat from €40 for 100 sessions, Presence from €149 for 300 minutes | No amounts on the pricing page. The volume package is set in a sales conversation |
| Billing unit | Call minute, chat session or spoken avatar minute, never per agent. Unlimited agents on every plan | Consumption-based: per minute for voice, per interaction for chat, with rates reflecting the complexity of the use case |
| Getting started | Self-service signup at hub.echocall.de, 30 voice minutes and 30 chat conversations of starting credit, valid for 14 days | Demo booking and a conversation with sales |
| Audience | Practices, law firms, trades, hotels, online shops, agencies and call center operators | Enterprise contact centers |
| Channels | Phone with your own or a new number, SIP and Twilio, website chat with voice, tablet avatar at the front desk | Voice and chat according to the pricing page |
| Integrations | HubSpot, Salesforce, Zendesk, Freshdesk, Google Calendar, Outlook, Calendly, Cal.com, Shopify, Shopware 6, n8n, Zapier, Make, API on every plan | More than 50 native integrations, including Salesforce, Microsoft Dynamics 365, HubSpot, Zendesk, ServiceNow, SAP and contact center systems such as Genesys, Amazon Connect, Avaya, Five9 and Talkdesk |
| Data protection | Hosted on IONOS in Frankfurt and Karlsruhe, DPA as a download, Zero-PII mode from Business, AI notice in the chat widget by default | Lists ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA and GDPR among others. Runs on Microsoft Azure with regions in Germany and the US, further Azure regions through Parloa Zones |
| Contract | Billed monthly, cancellation with one month notice to the end of the billing period, no setup fee | Negotiated individually |
Sources on Parloa: pricing page, integrations, enterprise security and governance, engineering blog on Parloa Zones, Series C, Series D
Figures with sources
$350 million
is what Parloa raised in its Series D in January 2026, at a valuation of three billion US dollars, according to Parloa seven months after its Series C.
Source: Parloa, Series D press release
Per minute
is how Parloa bills voice conversations according to its pricing page, with chat billed per interaction. No amounts are listed, and the entry point is a demo booking.
Source: Parloa, pricing page
€75
a month is the smallest EchoCall voice plan, with 250 call minutes, every integration and the API. Chat from 40 euros, Presence from 149 euros.
Source: EchoCall, pricing
14 days
is how long the starting credit of 30 voice minutes and 30 chat conversations lasts after signup. A card is verified with 1 euro.
Source: EchoCall, pricing
How a switch or a parallel run works
Nobody has to move the main number on day one. The usual path: one call type, two weeks in parallel, then decide.
- 01
Pick one call type
Start with the conversation type that eats the most time today: appointment booking, status enquiries, first contact. One agent, one goal, measured in minutes and resolved cases.
- 02
Connect knowledge and systems
Upload FAQs, price lists and opening hours or let the website be crawled. Connect calendar and CRM with a click. The agent works with real data from the first conversation instead of placeholders.
- 03
Connect the number and test on the starting credit
Link the existing number by call forwarding or SIP trunk, or buy a new number in the dashboard. The first calls run on the starting credit, then monthly by volume.
- 04
Define the handover to people
Which cases go to the team, with what summary, at what times. This is where customers decide whether the switch feels like an improvement.
When EchoCall fits and when Parloa does
EchoCall fits when
- You want to start this week, not after a procurement process
- Your volume sits between a few hundred and several thousand minutes a month
- You need phone, chat and a front-desk avatar from one provider, with the same agents and the same knowledge
- You run AI agents for your own clients under your own brand as an agency or service provider
Parloa fits when
- You run a contact center with hundreds of seats and an in-house IT department
- You expect a dedicated project team from the vendor and custom development in the contract
- Your procurement requires an enterprise framework agreement with negotiated volume packages
Questions that come up in the comparison
Parloa publishes no list prices. Its pricing page describes consumption-based billing, per minute for voice and per interaction for chat, bundled into a volume package that is set in a conversation with sales. Concrete amounts are only available on request.
Voice from 75 euros a month for 250 minutes, Basic 150 euros for 500, Professional 450 euros for 1,500, Business 1,500 euros from 5,000 minutes, Enterprise individual. Chat from 40 euros for 100 sessions, Presence from 149 euros for 300 spoken minutes. Every price is on the pricing page, no sales call needed.
Yes. After signing up at hub.echocall.de you get 30 voice minutes and 30 chat conversations of starting credit for 14 days. A card is verified with 1 euro. No sales call is required, although you can book a demo if you like.
Standard plans run on IONOS infrastructure in Frankfurt and Karlsruhe, the data processing agreement, TOMs and sub-processor list are available as downloads, and a Zero-PII mode is available from the Business plan. The chat widget shows the AI notice by default, and phone agents get ready-made disclosure blocks for the start of the conversation, as Article 50 of the AI Act requires.
Technically an afternoon: upload knowledge, connect integrations, forward the number. Fine-tuning the conversation design takes longer, which is why we recommend two weeks in parallel with one call type before the main number moves. Please check any contractual commitment to Parloa in your own documents.
Yes. Service providers, agencies and call center operators run EchoCall under their own brand, with their own portal, which is available as an open-source portal, and billing per client. The terms are in the partner programme.
Read on
- AI voice agent: features and pricing
- All EchoCall prices
- AI voice agent for call centers
- Cognigy alternative
- EchoCall or a call center: the cost comparison
Last reviewed on . EchoCall prices and features reflect that date.
Parloa is a trademark of the company of the same name. EchoCall has no business relationship with Parloa. All statements about Parloa come from the linked public sources and reflect their state on the review date. If something is no longer accurate, let us know via the contact page.
Try EchoCall instead of Parloa?
Start with 30 voice minutes and 30 chat conversations of starting credit at hub.echocall.de, valid for 14 days - card required for verification, €1 automatically refunded.