Your business. Your metrics.
All in one view.
EchoHub, EchoCall's dashboard, centralizes call and chat volume, response times, and live monitoring in one place, so you can track performance and spot trends without switching tools.
Built for visibility
EchoHub's real-time dashboard gives you a complete overview of your call and chat volume, response times, and live agent activity, at a glance.
- Live KPI tracking
- Visualized trends and comparisons
- Custom widgets and modules
Customizable for every team
Every team has different goals. With EchoHub, you can tailor dashboards by channel, agent, or individual needs.
- Voice:Monitor call volume, latency, and handover rate
- Chat:Track conversation volume across web, WhatsApp, and SMS
- Support:Follow response times and resolution rates
- Operations:View knowledge base usage and agent uptime
Drill down, zoom out
Start with the big picture, then dive into the details. Filter, segment, and compare data over time to uncover meaningful insights.
- Custom date ranges
- Per-channel and per-agent breakdowns
- Comparison modes (week over week, month over month)
- Export to CSV/PDF for sharing
Integrate with the channels you already use
EchoHub connects to your existing phone and chat channels, so all your insights live in one place.
- SIP / BYO carrier (Twilio, Telnyx, Vonage, Sinch)
- WhatsApp Business, Telegram, SMS
- Web widget, WordPress, custom REST/WebSocket
Security & control
All dashboards are built with privacy in mind. Control access at every level, from personal views to organization-wide reports.
- Role-based permissions
- Encrypted data storage
- GDPR/DSGVO by design, TLS 1.3 & AES-256 encryption
Trusted by 100+ companies
EchoCall is rated 4.9/5 by businesses running their voice and chat support on EchoHub.
Live analytics give teams full visibility into call and chat volume, response times, and agent performance, all from a single EchoHub dashboard, with setup in as little as 5 minutes.
4.9/5 average rating
100+ companies on EchoHub
See your call and chat analytics in one dashboard
Start your 3-day trial for €1, card required, and get live visibility into every call and chat.