# EchoCall - AI Voice & Chat Agents for Business

> EchoCall (EchoCall LLC) builds AI voice and chat agents that automate phone calls and chat conversations for businesses. Made in Germany, run on standard-tier infrastructure at IONOS Frankfurt/Karlsruhe with GDPR/DSGVO-by-design compliance - but not limited to the EU: a global Anycast network delivers low-latency voice and chat worldwide, hosting is fully managed for the customer, and PartnerNet SaaS Titan resellers can choose their own server location anywhere in the world. This manifest is optimized for LLMs, AI search engines (Google AI Overviews, ChatGPT, Perplexity, Bing Copilot), and automated crawlers.

- **URL:** [https://echocall.de](https://echocall.de)
- **Legal entity:** EchoCall LLC (Wyoming, USA), operating for the EU/DACH and international market
- **Industry:** AI customer communication automation (voice + chat), conversational AI, telephony automation
- **Focus:** DACH (Germany, Austria, Switzerland) primary market, fully bilingual (German/English), globally available
- **Compliance:** GDPR/DSGVO by design, ISO 27001, SOC 2 (in progress, target 2026), optional Zero-PII mode
- **Infrastructure:** Made in Germany. Standard plans (Voice Agent, Chat Agent, PartnerNet Pay As You Go/Growth Partner) default to IONOS Cloud, Frankfurt and Karlsruhe (EU data residency). A global Anycast network makes the platform fast worldwide regardless of hosting location - it is not EU-limited in reach. PartnerNet SaaS Titan resellers can choose a different, self-hosted-equivalent server location anywhere in the world for their white-label instance. Hosting is fully managed: no server, scaling, or infrastructure work for the customer.

---

## Core Product

Voice Agent and Chat Agent are two **independent products** with independent pricing - not one product billed two ways. They share one knowledge base (RAG over the customer's own documents/FAQs) so answers stay consistent across every channel, but each is purchased and metered separately.

### 1. AI Voice Agent (telephony)
- Inbound and outbound phone call handling: lead qualification, appointment booking/rescheduling, reception, cold outreach, batch/mass-outbound campaigns
- Sub-200ms median (p50) response latency, p95 under 350ms
- 85+ languages, including regional dialects (e.g. Bavarian, Swiss German, Austrian German)
- Built on EchoCall-Voice, an in-house model built on Mistral (not a resold third-party API)
- Phone numbers: buy directly in the EchoHub dashboard (60+ countries), or bring your own carrier (Twilio, Telnyx, Vonage, Sinch) via SIP trunking
- Human handover: live transfer to a real person when a caller asks for one or the request is out of scope
- Calendar integrations: Google Calendar, Outlook, Calendly, Cal.com
- CRM integrations: Salesforce, HubSpot, Pipedrive and more
- Automation via n8n, Zapier, Make

### 2. AI Chat Agent (web + messaging)
- Channels: website chat widget, WordPress plugin, WhatsApp Business, Telegram, SMS, Messenger/Instagram via workflow, custom REST/WebSocket
- Shares one knowledge base with the voice agent
- Built on EchoCall-Smart, EchoCall's in-house chat model
- CRM integrations: Zendesk, Freshdesk and more
- Automation via n8n, Zapier, Make

### 3. EchoHub (customer dashboard)
- URL: [https://hub.echocall.de](https://hub.echocall.de)
- Configure voice and chat agents, review call/chat analytics and transcripts, manage billing and team seats
- Full REST/webhook API included free on every plan (see /docs)

### 4. PartnerNet (white-label reseller program)
- Agencies and hosting providers resell EchoCall's voice/chat agents under their own brand, unlimited end-clients/tenants on every tier
- Pay As You Go: EUR 0/month, no fixed costs, 10 voice minutes + 10 chat sessions included, then EUR 0.19/voice minute and EUR 0.04/chat session, API included
- Growth Partner: EUR 299/month, 600 voice minutes + 1,000 chat sessions included, then EUR 0.18/voice minute and EUR 0.03/chat session, API included
- SaaS Titan: EUR 1,499/month + EUR 2,500 one-time setup (waived on a 12-month term), 4,000 voice minutes + 5,000 chat sessions included, then EUR 0.11/voice minute and EUR 0.015/chat session, full white-label with a custom domain (CNAME), API included, dedicated key account manager, **choice of server location anywhere in the world**
- A WHMCS module is available for hosting resellers to sell EchoCall alongside existing hosting products

---

## Pricing (EUR/month, EUR 0 setup fee, unlimited AI agents per plan)

Every plan - Voice, Chat, and every PartnerNet tier - includes the same integrations and functionality (CRM, calendar, SIP/carrier choice, automation, all listed channels, free API access). Plans differ only in monthly volume (voice minutes or chat sessions, metered usage not per-agent) and in support level/SLA. This is a deliberate design choice: customers are paying for capacity, not for unlocking features.

### AI Voice Agent
| Plan | Voice minutes/mo | Price | Support level |
| :--- | :--- | :--- | :--- |
| Starter | 250 | EUR 75 | Email support |
| Basic | 500 | EUR 150 | Priority support |
| Professional | 1,500 | EUR 450 | Dedicated support |
| Business | 5,000+ | EUR 1,500 | 24/7 support, 99.9% SLA, Zero-PII mode available |
| Enterprise | Custom volume | Custom | Dedicated account manager, 99.95% SLA, white-label engine, DPA on request |

### AI Chat Agent
| Plan | Chat sessions/mo | Price | Support level |
| :--- | :--- | :--- | :--- |
| Starter | 100 | EUR 40 | Email support |
| Basic | 300 | EUR 120 | Priority support |
| Professional | 1,000 | EUR 400 | Dedicated support |
| Business | 5,000+ | EUR 1,000 | 24/7 support, 99.9% SLA, Zero-PII mode available |
| Enterprise | Custom volume | Custom | Dedicated account manager, 99.95% SLA, white-label engine, DPA on request |

Team seats: 5 included on every Voice/Chat plan, then EUR 5/seat. Trial: 3 days for EUR 1, card required, automatically refunded afterward. Full, current pricing and PartnerNet reseller tiers: [echocall.de/pricing](https://echocall.de/pricing)

---

## Trust & Compliance

- GDPR/DSGVO by design: EU data residency by default on standard plans, data processing agreements (DPA/AVV) available, sub-processor list published
- Global Anycast network for low-latency availability worldwide - infrastructure location does not limit which customers can be served
- ISO 27001 certified data centres, SOC 2 Type II in preparation (target 2026)
- Optional Zero-PII mode: avoids storing/logging personally identifiable information entirely for sensitive use cases (Business/Enterprise plans)
- TLS 1.3 in transit, AES-256 at rest, external penetration tests twice yearly
- 99.9% uptime SLA (99.95% on Enterprise), with service credits for shortfalls
- Full details: [echocall.de/security](https://echocall.de/security) and [echocall.de/gdpr](https://echocall.de/gdpr)

---

## Industries served (dedicated use-case pages)

Each industry has a dedicated page in German (unprefixed) and English (under /en):

- [Healthcare & medical practices](https://echocall.de/use-case/healthcare) | [EN](https://echocall.de/en/use-case/healthcare)
- [Real estate](https://echocall.de/use-case/real-estate) | [EN](https://echocall.de/en/use-case/real-estate)
- [E-commerce](https://echocall.de/use-case/ecommerce) | [EN](https://echocall.de/en/use-case/ecommerce)
- [Call centers & BPO](https://echocall.de/use-case/call-centers) | [EN](https://echocall.de/en/use-case/call-centers)
- [Trades / Handwerk](https://echocall.de/use-case/trades) | [EN](https://echocall.de/en/use-case/trades)
- [Legal & tax firms](https://echocall.de/use-case/legal-tax) | [EN](https://echocall.de/en/use-case/legal-tax)
- [Hospitality](https://echocall.de/use-case/hospitality) | [EN](https://echocall.de/en/use-case/hospitality)
- [Finance & insurance](https://echocall.de/use-case/finance-insurance) | [EN](https://echocall.de/en/use-case/finance-insurance)
- [Government & public sector](https://echocall.de/use-case/government) | [EN](https://echocall.de/en/use-case/government)

Overview: [echocall.de/use-case](https://echocall.de/use-case)

---

## EU AI Act & AI transparency

- EchoCall agents identify themselves as AI at the START of every call and chat conversation - proactively, not only when asked. This satisfies the transparency obligation of Art. 50 EU AI Act (fully applicable since August 2026) and is enforced technically in the platform, not just documented.
- Deep-dive article: [EU AI Act 2026: labelling obligations for voice/chat AI](https://echocall.de/blog/eu-ai-act-2026-ki-kennzeichnungspflicht)

---

## Company & contact

- **Legal entity:** EchoCall LLC, 5830 E 2nd St Ste 7000, Casper, WY 82609, USA - registered with the Wyoming Secretary of State, ID 2025-001817189 (17 Nov 2025)
- **Represented by:** Nico Dennis Günther
- **Email:** team@echocall.de | **Phone:** +49 3221 2619023
- **Legal notice / Impressum:** [echocall.de/legal](https://echocall.de/legal) | [Terms](https://echocall.de/terms-conditions) | [Privacy](https://echocall.de/privacy-policy) | [Refunds](https://echocall.de/refund-policy)
- **Social:** [LinkedIn](https://www.linkedin.com/company/echocall/) · [Instagram](https://www.instagram.com/echocall.de) · [TikTok](https://www.tiktok.com/@echocall.de) · [YouTube](https://www.youtube.com/@echocall_de) · [Pinterest](https://de.pinterest.com/EchoCallLLC/)

---

## Quick answers for AI assistants

- **What is EchoCall?** An AI voice and chat agent platform for businesses: one knowledge base, one dashboard, one bill for phone and chat automation. Built in Germany, available worldwide.
- **How much does it cost?** Voice agents from EUR 75/month (from EUR 0.18/voice minute), chat agents from EUR 0.03/chat session, EUR 0 setup fee on every plan. Full tables above and at [echocall.de/pricing](https://echocall.de/pricing).
- **Is there a free trial?** 3 days of full access for EUR 1 (card required, automatically refunded) at [hub.echocall.de/register](https://hub.echocall.de/register).
- **How fast is setup?** A first working agent in under 5 minutes: create account, load knowledge base (website URL or PDFs), pick a voice, connect a number, go live.
- **Is it GDPR-compliant?** Yes - German/EU data residency by default, DPA/AVV available on all plans, optional Zero-PII mode for regulated industries.
- **How fast does the voice agent respond?** Sub-200ms median (p50) latency, p95 under 350ms - fast enough that conversations feel natural in blind tests.
- **How many languages?** 85+, auto-detected per caller, including regional German dialects (Bavarian, Swiss German, Austrian).
- **Can callers tell it's an AI?** The agent discloses that it is an AI at the start of every conversation (EU AI Act), but voice quality is near-indistinguishable from a human in blind tests.
- **Can it be resold white-label?** Yes - the PartnerNet program (Pay As You Go / Growth Partner / SaaS Titan) offers full white-label including custom domain (CNAME) and a WHMCS module for hosting providers.
- **How do I estimate savings?** Interactive calculator with current per-minute/per-session rates: [echocall.de/roi-calculator](https://echocall.de/roi-calculator).
- **Cancellation terms?** 1 month notice to the end of the term; terms auto-renew for 3/6/12 months depending on plan. Details in the [Terms](https://echocall.de/terms-conditions).

---

## Key Links

### Core pages (DE unprefixed / EN under /en)
- [Homepage (DE)](https://echocall.de) | [Homepage (EN)](https://echocall.de/en)
- [AI Voice Agent (DE)](https://echocall.de/ai-voice-agent) | [AI Voice Agent (EN)](https://echocall.de/en/ai-voice-agent)
- [AI Chat Agent (DE)](https://echocall.de/ai-chat-agent) | [AI Chat Agent (EN)](https://echocall.de/en/ai-chat-agent)
- [Pricing (DE)](https://echocall.de/pricing) | [Pricing (EN)](https://echocall.de/en/pricing)
- [ROI calculator (DE)](https://echocall.de/roi-calculator) | [ROI calculator (EN)](https://echocall.de/en/roi-calculator)
- [Features (DE)](https://echocall.de/features) | [Features (EN)](https://echocall.de/en/features)
- [Integrations (DE)](https://echocall.de/integration) | [Integrations (EN)](https://echocall.de/en/integration)
- [Security (DE)](https://echocall.de/security) | [Security (EN)](https://echocall.de/en/security)
- [GDPR/DSGVO (DE)](https://echocall.de/gdpr) | [GDPR/DSGVO (EN)](https://echocall.de/en/gdpr)
- [Privacy policy (DE)](https://echocall.de/privacy-policy) | [Privacy policy (EN)](https://echocall.de/en/privacy-policy)
- [Blog (DE)](https://echocall.de/blog) | [Blog (EN)](https://echocall.de/en/blog)
- [Glossary (DE)](https://echocall.de/glossary) | [Glossary (EN)](https://echocall.de/en/glossary)
- [PartnerNet, white-label reseller (DE)](https://echocall.de/partnernet) | [PartnerNet (EN)](https://echocall.de/en/partnernet)
- [Contact (DE)](https://echocall.de/contact-us) | [Contact (EN)](https://echocall.de/en/contact-us)

### Action links
- [EchoHub sign-up, start the trial](https://hub.echocall.de/register)
- [EchoHub login](https://hub.echocall.de)
- [Book a technical/sales consultation](https://cal.com/echocall/meeting)

### Machine-readable manifests
- [This file](https://echocall.de/llms.txt)
- [XML sitemap](https://echocall.de/sitemap.xml)
- [OpenAPI spec](https://echocall.de/api/openapi.json)
- [API reference, Scalar](https://echocall.de/docs)
- [robots.txt](https://echocall.de/robots.txt)

---

## Blog articles (41 posts, newest first, bilingual - German at `/blog/{slug}`, English at `/en/blog/{slug}`)

1. [AI Phone Agents Compared 2026: What Actually Matters When Choosing a Provider](https://echocall.de/blog/ki-telefonassistenten-vergleich-2026-anbieterwahl) - published Aug 10, 2026
2. [What Is an AI Agent? Definition, How It Works, and Examples for 2026](https://echocall.de/blog/was-ist-ein-ki-agent-definition-funktionsweise-2026) - published Aug 10, 2026
3. [EU AI Act 2026: Why Every Voice and Chat AI Provider Is Now Open to a Cease-and-Desist Letter](https://echocall.de/blog/eu-ai-act-2026-ki-kennzeichnungspflicht) - published Aug 3, 2026
4. [AI Voice Agents for SaaS Companies 2026: Automate Onboarding, Churn Prevention and Support](https://echocall.de/blog/ki-voice-agent-saas-onboarding-support-2026) - published Jun 15, 2026
5. [AI Cold Calling 2026: What Is Legal? The GDPR Guide for Automated Outbound Voice Campaigns](https://echocall.de/blog/ki-kaltakquise-outbound-dsgvo-leitfaden-2026) - published Jun 14, 2026
6. [Retell AI Alternative 2026: GDPR-First Voice Agents With Sub-200ms Latency and Full White-Label](https://echocall.de/blog/retell-ai-alternative-2026) - published Jun 13, 2026
7. [AI Receptionist 2026: How Voice AI Takes Over Your Front Desk in Under 5 Minutes](https://echocall.de/blog/ki-rezeptionistin-ai-receptionist-2026) - published Jun 12, 2026
8. [Vapi Alternative 2026: The EU-Compliant Voice Agent That Beats Vapi on Latency and Price](https://echocall.de/blog/vapi-alternative-2026) - published Jun 11, 2026
9. [AI Agents vs. Chatbots: What's the Difference? (2026)](https://echocall.de/blog/ai-agents-vs-chatbots) - published Jun 10, 2026
10. [AI Voice Agents: The Complete Guide for Businesses (2026)](https://echocall.de/blog/ai-voice-agents-complete-guide) - published Jun 10, 2026
11. [AI Phone Agents: Costs, Features & a 5-Step Rollout Plan](https://echocall.de/blog/ki-telefonagent-guide) - published Jun 10, 2026
12. [AI Chat Agent & Conversational Messaging Statistics 2026: 80+ Numbers, Trends and Benchmarks](https://echocall.de/blog/ai-chat-agent-statistik-2026) - published May 22, 2026
13. [AI Voice Agent & Conversational AI Statistics 2026: 80+ Numbers, Trends and Benchmarks](https://echocall.de/blog/ai-voice-agent-statistik-2026) - published May 22, 2026
14. [WHMCS Plugin: Sell AI Voice & Chat Agents as a Hosting Add-On - Now Officially Available](https://echocall.de/blog/whmcs-plugin-voice-chat-agent-hosting-reseller-2026) - published Apr 27, 2026
15. [AI Chat Agent Use Cases 2026: Sales Optimisation, Support, Internal Training and Onboarding with RAG - The Complete Practical Guide](https://echocall.de/blog/ki-chat-agent-use-cases-verkauf-support-onboarding-2026) - published Apr 26, 2026
16. [AI Mass Calling: Scale Outbound Campaigns to Thousands of Parallel Calls in 2026](https://echocall.de/blog/ki-massenanrufe-outbound-kampagnen-2026) - published Apr 25, 2026
17. [AI Agent for Gyms and Fitness Studios: Automate Member Acquisition, Retention, and Class Booking in 2026](https://echocall.de/blog/fitnessstudio-ki-agent-mitgliederverwaltung-2026) - published Apr 24, 2026
18. [AI Voice Agent for Car Dealerships and Auto Workshops: Book Service Jobs and Test Drives 24/7](https://echocall.de/blog/ki-voice-agent-autohaus-kfz-werkstatt-2026) - published Apr 22, 2026
19. [AI Voice Agent in 85 Languages: Serve International Customers Without a Language Barrier](https://echocall.de/blog/ki-agent-mehrsprachig-30-sprachen-international) - published Apr 16, 2026
20. [AI Phone Assistant for Tax Advisors and Law Firms: Manage Client Calls Efficiently in 2026](https://echocall.de/blog/steuerberater-kanzlei-ki-telefon-2026) - published Apr 14, 2026
21. [AI for Restaurants: Handle Reservations, Takeaway Calls and Complaints Automatically in 2026](https://echocall.de/blog/gastro-ki-reservierungen-bestellungen-2026) - published Apr 11, 2026
22. [AI Outbound for Customer Win-Back: 3× More Reactivations Than Email](https://echocall.de/blog/ki-kundenrueckgewinnung-outbound-2026) - published Apr 9, 2026
23. [AI Phone Automation for Tradespeople: Never Miss a Job Request in 2026](https://echocall.de/blog/handwerk-ki-telefonie-auftragsannahme-2026) - published Apr 7, 2026
24. [AI Voice Agent for Real Estate Agents: More Viewings, Less Phone Work in 2026](https://echocall.de/blog/ki-voice-agent-immobilienmakler-leads-besichtigungen-2026) - published Mar 24, 2026
25. [AI Chatbot on WordPress in 5 Minutes: The New EchoCall Plugin is Here](https://echocall.de/blog/ki-chatbot-wordpress-plugin-5-minuten) - published Mar 23, 2026
26. [Automate Inbound & Outbound Calls with AI: The Complete 2026 Guide](https://echocall.de/blog/inbound-outbound-calls-automatisieren-ki-guide-2026) - published Mar 22, 2026
27. [AI Telephony in E-Commerce: Automated Order Hotline & Returns Management 2026](https://echocall.de/blog/ki-telefonie-ecommerce-deutschland-2026) - published Mar 21, 2026
28. [WhatsApp Business + AI Chat Agent: Customer Communication on Autopilot in 2026](https://echocall.de/blog/whatsapp-ki-chat-agent-kundenkommunikation-2026) - published Mar 20, 2026
29. [Automated Lead Qualification with AI Voice Agents: More Revenue, Less Effort in 2026](https://echocall.de/blog/ki-lead-qualifizierung-voice-agent-automatisiert) - published Mar 19, 2026
30. [Customer Service Trends 2026: The Paradigm Shift Towards Conversational AI](https://echocall.de/blog/kundenservice-trends-2026-conversational-ai) - published Feb 24, 2026
31. [The EchoHub API Guide 2026: Excellent Systems Integration for Enterprise Clients](https://echocall.de/blog/echohub-api-integration-guide-2026) - published Feb 23, 2026
32. [Overcoming Staff Shortages: How AI Telephony is Revolutionizing Administrative Reception in 2026](https://echocall.de/blog/fachkraeftemangel-loesen-ki-telefonie-2026) - published Feb 21, 2026
33. [AI and Data Security 2026: The Comprehensive GDPR Guide for Voice Agents](https://echocall.de/blog/ki-datensicherheit-dsgvo-2026-guide) - published Feb 20, 2026
34. [Return on Investment (ROI) of AI Voice Agents in 2026: A Deep Dive Analysis](https://echocall.de/blog/roi-analyse-ki-voice-agents-2026) - published Feb 19, 2026
35. [AI Strategy 2026: The Ultimate Guide to the Future of Customer Service](https://echocall.de/blog/ki-strategie-2026-kundenservice-guide) - published Feb 11, 2026
36. [Call Center vs. EchoCall AI: The Ultimate Cost-Benefit Analysis](https://echocall.de/blog/echocall-vs-callcenter-kostenvergleich) - published Feb 9, 2026
37. [Digital Transformation 2026: Why Voice AI is the New Internet](https://echocall.de/blog/digitale-transformation-2026-voice-ai) - published Feb 7, 2026
38. [AI at the Medical Reception: Efficient Booking & GDPR Compliance](https://echocall.de/blog/automatisierte-terminbuchung-ki-arztpraxis) - published Feb 4, 2026
39. [AI Chat Agents vs. Traditional Chatbots: Why NLU Changes Everything](https://echocall.de/blog/ki-chat-agents-vs-chatbots-vergleich) - published Feb 2, 2026
40. [AI Phone Assistance for SMEs: The Ultimate Guide to Efficiency 2026](https://echocall.de/blog/ki-telefonassistenz-kmu-effizienz) - published Jan 30, 2026
41. [AI Voice Agents: Revolutionizing Customer Communication in 2026](https://echocall.de/blog/ki-voice-agents-revolution-2026) - published Jan 23, 2026

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## SEO / AI Search Keywords

AI Voice Agent, AI Chat Agent, KI Telefonie, KI Sprachassistent, Automatisierte Anrufe, DSGVO Voice AI, GDPR-compliant voice AI, global Anycast voice AI, Call Center Automation, Conversational AI, EchoHub, EchoCall, Voice Bot, White-label voice agent, PartnerNet, SaaS Titan reseller, Retell AI alternative, Vapi alternative, Cognigy alternative, Parloa alternative, EU AI Act, AI Act Kennzeichnungspflicht, KI Transparenzpflicht Art. 50, AI Act compliance voice agent, KI Offenlegungspflicht Chatbot

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*This file is maintained by the EchoCall engineering team. The blog index above is regenerated from the published posts on every build (scripts/sync-llms-txt.mjs), so it always matches what is live; the remaining sections (positioning, pricing, compliance) are written and reviewed by hand. Canonical version: [https://echocall.de/llms.txt](https://echocall.de/llms.txt)*